Discover Our Difference

Customer Service

No exam is more important to us than your exam! This mindset allows Superior Mobile Insurance Solutions to offer unparalleled customer service.

We understand that the importance of accurate data cannot be overstated by our customers and our goal is to get you accurate information fast! To that end, we’ve developed our operational model based on centralization that ensures consistency and accuracy. We have established service divisions within our home office to cater to the unique needs of the different insurance distribution systems. These divisions include: Brokerage, Home Office, Group, and eXpress Agent Service.

Our "one-touch" approach to customer management results in long-lasting relationships based on quality, value, and accountability.

• Centralization of Risk – Single Office Location
• Single Point of Contact Approach to Customer Management
• Automated Reporting
• Secure Online Services

Performance

Listed below are some of the specific programs SMIS' national call center has in place to decrease turn-around time.

Auto-Notifications

Our status notification system is built on customizability, using a rules-based approach to sending automated email notifications to whomever you decide, the moment order status changes. Notifications can be sent when orders are received, scheduled, completed, and/or when paperwork is available on our website.

eXpress Scheduling

SMIS now allows you to schedule the moment an order is placed online, directly on our order form. Keep your applicant on the hook by getting a date set on the first call. eXpress Scheduling from SMIS will increase your conversions and decrease the turnaround time on your orders.

Texting

SMIS has implemented a texting system to allow contact with our base of independent examiners. We are able to cover cases faster and decrease turnaround time on your cases.

Quality Initiatives

SMIS reviews every medical requirement and makes sure that Independent Contractors (ICs) are meeting examination expectations. Our quality control process verifies that correct forms were used and ensures the details provided are enough information for an underwriter or carrier to use for underwriting.

Independent Contractor Quality Assurance Review (ICQAR)

Each of our Independent Contractors (ICs) receives a monthly quality assurance report for work performed the previous month. The ICQAR is used both as a guide for improvement as well as to ensure that the best Independent Contractors are used for our exams. preferred contractors, who maintain a superior performance rating will be awarded highest priority for receiving new case assignments.

National Reach

At SMIS, we proudly offer nationwide coverage for your insurance examination needs. Nationwide exams are processed and assigned from our one service center. Over the past decade-and-a-half, we’ve worked to cultivate a network of health professionals across the country so that we can provide services whenever and wherever you need them.